Shipping policy

Order Confirmation & Returns

Customers will receive an order confirmation email once payment has been successfully completed. The tracking number will be provided in a follow-up email sent to the same email address used for the order confirmation.

If you receive an item that you did not order, or if the product is damaged or defective, you may return your online order within 7 days of receiving the product.

*Please do not remove the product tags or take the product out of its original packaging.

Please contact our Customer Service team at nethailand@bkksw.co.th. Once your return request has been approved, you will receive further instructions and return shipping details.