Return Conditions

• Customers may request a return within 7 days from the date the product is received.
• The product must be in new and unused condition, with all original tags attached. The product must not have been washed or used, and the original packaging must be complete and intact.
  

Non-Returnable Items

We reserve the right to refuse returns for the following items:

• Products purchased during a Clearance Sale or products discounted by 50% or more
• Collaboration products
• Pre-order products
• Products that show signs of use, are damaged, or have been damaged due to customer use
• Products that are no longer in a condition suitable for resale

We reserve the right not to accept returns for the following cases:

• Clearance Sale items or items with a discount of 50% or more.
• Collaboration items.
• Pre-order items.
• Items with signs of use, damage, or damage caused by the customer.
• Items that cannot be resold.

Cases Eligible for Return or Exchange

• Customers may exchange the color or size once within 7 days of receiving the product. (THB 100 processing fee applies.)
• The customer received a product that does not match the order.
• The product has a manufacturing defect or is damaged due to a production-related issue.
• The product was damaged during delivery. Customers must notify us within 24 hours of receiving the product and provide photos as supporting evidence.

Return & Exchange Process

1. Contact our Customer Service team within 7 days from the date the product was received via LINE Official Account: @newerathailand.
2. Provide your order number and the reason for your return or exchange request.
3. Provide photos of the product and packaging (in cases involving damaged or defective products).
4. Wait for confirmation from the company before returning the product. The returned product will be inspected to verify its eligibility for return or exchange.
5. After receiving confirmation from the company, customers must pay the THB 100 exchange processing fee.
6. Send proof of payment to our Customer Service team.
7. The company will ship the replacement product within 7 business days after receiving the returned product in complete and satisfactory condition.

Returning Products

Please include the following information on the package:

• Order number
• Store name
• Reason for return

Return & Exchange Shipping Costs

Refund Conditions

Once the company receives and inspects the returned product, the refund will be processed according to the conditions below.

Refunds will be processed through the original payment method.

Payment via QR Code

• Customers must provide their account holder's name, bank account number, and bank name.
• The company will process the refund within 7–14 business days after receiving the returned product in complete and satisfactory condition.

Payment via Credit Card

• The company will process the refund to the same credit card used for the original payment.
• The refund will be processed within approximately 10–45 business days, depending on the customer's credit card billing cycle.

Note

The company reserves the right to review and determine the eligibility of return and refund requests in accordance with the conditions stated in this policy.

The company's decision regarding returns, exchanges, and refunds shall be final.