Refund policy

Return & Refund Policy

Return Conditions

  1. Customers may request a return within 7 days from the date the product is received.

  2. The product must be in new and unused condition, with all original tags attached. The product must not have been washed or used, and the original packaging must be complete and intact.

  3. We reserve the right to reject returns in the following cases:

    1. Products purchased during a Clearance Sale, products discounted by 50% or more, Collaboration products, or Pre-order products.

    2. Products that show signs of use, are damaged, or have been damaged due to customer use.

    3. Products that are no longer in a condition suitable for resale.

Cases Eligible for Return or Exchange

  1. Customers may request a one-time color or size exchange within 7 days of receiving the product. A THB 100 processing fee applies.

  2. The customer received a product that does not match the order.

  3. The product has a manufacturing defect or is damaged due to a production-related issue.

  4. The product was damaged during delivery. Customers must notify us within 24 hours of receiving the product and provide supporting photos.

Return & Exchange Process

  1. Contact our Customer Service team within 7 days from the date the product was received via LINE Official Account: @newerathailand.

  2. Provide your order number and the reason for the return or exchange request.

  3. Provide photos of the product and packaging (in cases involving damaged or defective products).

  4. Wait for confirmation from the company before returning the product. The returned product will be inspected to verify its eligibility for return or exchange.

  5. After receiving confirmation from the company, customers must transfer the THB 100 exchange processing fee (for product exchanges) to the following account:

    Bank: TTB
    Account Number: 033-1-11999-0
    Account Name: Bangkok Sportswear Co., Ltd.

  6. Send proof of payment for the exchange processing fee to our Customer Service team.

  7. The company will ship the replacement product within 7 business days after receiving the returned product in complete and satisfactory condition, in accordance with the company's return and exchange conditions.

Returning the Product

  1. Please include the following information inside the package:

    • Order Number

    • Store Name

    • Reason for Return

  2. Please send the returned product to:

    Recipient: Return BSW Department (Head Office)
    Tel: 088-610-3720
    Warehouse: YAS Warehouse (enter through the MOCA Museum entrance)
    Address: 499 Kamphaeng Phet 6 Road, Lat Yao, Chatuchak, Bangkok 10900, Thailand

  3. After shipping the product, please provide the Tracking Number or shipping receipt to our Customer Service team.

  4. Customers must return the product to the warehouse and provide the Tracking Number within 7 days. If the product is not returned or the Tracking Number is not provided within the specified period, we reserve the right to cancel the return or exchange request.

Return & Exchange Shipping Costs

  1. Change-of-mind returns: The customer is responsible for the return shipping costs.

  2. Incorrect or defective products caused by the company: The company will be responsible for the shipping costs.

  3. Exchange processing fee: THB 100 per exchange. Customers may request one exchange per order.

Refund Conditions

  1. Once the company receives and inspects the returned product, the refund will be processed in accordance with the conditions specified below.

  2. Refunds will generally be processed through the original payment method.

    For payments made via QR Code:

    Customers must provide their account holder's name, bank account number, and bank name for the refund. The company will process the refund within 7–14 business days after receiving the returned product in complete and satisfactory condition.

    For payments made by credit card:

    The company will process the refund to the credit card used for the original payment. The refund may take approximately 10–45 business days, depending on the customer's credit card billing cycle.

  3. Shipping fees are non-refundable, except when the return is due to an error or fault on the company's part.

Note

The company reserves the right to review and determine the eligibility of all return and refund requests in accordance with the conditions stated in this policy.

The company's decision regarding returns, exchanges, and refunds shall be final.