RETUNS
RETURNS
HOW DO I RETURN MY ORDER?
You can send email or click the message icon on the bottom right of the screen to contact our customer service team with your with your order number, contact details, reason for return and an image of the corresponding product. Order number can be found under ' My Account ' and ‘View Order History' / Confirmation sent to your registered email. Our customer support will contact you as soon as possible. Please make sure your items are returned unused and in the same condition that you have received them. This means items must have all New Era tags and stickers still attached and must be in the original packaging. Returns that do not meet our eligibility criteria will not be accepted and will be sent back to your original shipping address. As soon as we receive the returned items, they are going to be reviewed, approved or declined by our team based on the eligibility conditions above. We’ll confirm that we have received your returned goods and the status of your refund by email.
WHEN WILL I GET MY REFUND AFTER I HAVE RETURNED MY ORDER?
After your order has been reviewed and approved, it will be refunded within 7 business days to the original payment method you used to make your purchase.
DO YOU ACCEPT RETURNS FROM OTHER CHANNELS?
We only accept returns from online purchase on neweracap.co.th. Items purchased at a retail store are not included. If you have made a purchase from other channels, please contact them directly to arrange a return.
EXCHANGE
HOW DO I EXCHANGE AN ITEM?
We can’t guarantee that the item you wish to receive will be available. Instead, we recommend you simply return the item you wish to exchange and place a new order for the replacement item on our website to be sure that we have it in stock.